FAQs

Find answers about TissueMotif products, artwork, ordering, production, shipping, and customized orders.

What does TissueMotif sell?

TissueMotif specializes in tissue paper for branded packaging, retail presentation, gifts, and e-commerce orders.

Our main products include custom tissue paper with logo, as well as lightweight 17 GSM and thicker 28 GSM tissue paper options.

What can I print on custom tissue paper?

You can customize tissue paper with a logo, business name, text, monogram, repeating pattern, or approved artwork.

Simple logos, clear lines, and well-prepared repeating designs generally produce the clearest printed results.

What is the difference between 17 GSM and 28 GSM tissue paper?

17 GSM tissue paper is lighter and more delicate. It is suitable for wrapping clothing, gifts, small retail products, and general packaging.

28 GSM tissue paper is thicker and provides a more substantial feel. It may be preferred for premium packaging, larger products, or designs that require a stronger sheet.

The best choice depends on your packaging style, product weight, and desired presentation.

What sizes are available?

Standard sizes currently include:

  • 10 × 10 in
  • 10 × 15 in
  • 15 × 20 in
  • 20 × 30 in
  • 30 × 42 in

Sizes are displayed as length × width. Finished dimensions may vary by up to ±10% due to normal production tolerances.

Can I order a custom size?

Yes. Contact us with your required dimensions, paper weight, quantity, and artwork details through our Contact Us page.

Custom requests are reviewed individually and may require a separate quotation.

What is the minimum order quantity?

The standard minimum quantity begins at 50 sheets for available custom tissue paper options.

Available quantities and prices are displayed on the relevant product page.

Can I order more than 20,000 sheets?

Yes. Larger, wholesale, and recurring orders may be available by request.

Please contact us with the required size, paper weight, quantity, destination, and artwork information.

What artwork files should I upload?

Vector artwork is preferred when available. High-resolution image files may also be suitable.

For the best results:

  • Upload a clear, high-resolution file
  • Avoid screenshots or blurry images
  • Avoid extremely thin lines
  • Keep small text large enough to remain readable
  • Check spelling and orientation before ordering

Please review our Artwork Guide before submitting your design.

Can I upload a transparent logo?

Yes. A logo with a transparent background is usually suitable for creating a clean repeating pattern or individual logo layout.

PNG, PDF, SVG, AI, and other supported file types may be accepted depending on the customization tool.

Can you remove the background from my logo?

Basic artwork assistance may be available for some orders. Complex logo editing, redesign, tracing, or low-quality image restoration may require additional information or a separate service.

Contact us before ordering when your artwork needs substantial preparation.

Why do printed colors look different from my screen?

Screens display colors using light, while printed products use physical inks on paper.

Tissue paper is also thin and semi-transparent, so printed colors may appear softer or lighter than they do on a phone or computer screen.

Exact color matching cannot always be guaranteed across different screens, paper colors, and printing methods.

Can you match a Pantone, HEX, or brand color?

You may provide a Pantone, HEX, CMYK, or other brand color reference where the product allows it.

Color references help us understand your intended result, but minor differences may occur because of the paper color, transparency, ink, production method, and screen settings.

Will I see a preview before ordering?

The customization tool may display a digital preview to help you review the approximate placement, scale, orientation, and repeat of your artwork.

The preview is a visual guide and may not represent exact printed color, paper transparency, or final production tolerances.

Customers should carefully check spelling, artwork orientation, size, and selected options before completing checkout.

Can TissueMotif print copyrighted logos or characters?

Customers must own the submitted artwork or have permission to reproduce it.

TissueMotif may refuse artwork that appears to infringe trademarks, copyrights, intellectual property rights, or applicable laws.

How do I place a custom order?
  1. Visit our custom tissue paper with logo product page.
  2. Select the paper option, size, and quantity.
  3. Upload your logo or artwork.
  4. Review the preview and order details.
  5. Add the customized product to your cart and complete checkout.

You can also review our How It Works page.

Can I change my artwork after placing an order?

Contact us as soon as possible.

Changes may be possible before artwork confirmation or production begins. Once a customized order has entered production, changes or cancellations may no longer be available.

Do you offer bulk pricing?

Volume pricing is displayed for available quantities on the product page.

For quantities above the listed options or recurring business orders, contact us for a custom quotation.

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary by country, currency, and device.

Payments are processed through the payment services enabled on our Shopify store. TissueMotif does not directly store complete payment card details.

When does production begin?

Production begins after the order has been received and the required artwork and customization details have been confirmed.

Delays in providing artwork, correcting files, approving details, or responding to questions may extend the production schedule.

How long will my order take?

Production and delivery estimates may vary according to:

  • Product type
  • Quantity
  • Artwork requirements
  • Shipping destination
  • Carrier service
  • Customs processing
  • Seasonal demand

Please review the current Shipping Policy before ordering.

How much does shipping cost?

Available shipping charges are calculated or displayed during checkout based on the destination, order contents, and available delivery service.

Additional customs duties, import taxes, or local fees may apply depending on the destination country.

Do you ship internationally?

International shipping may be available to supported destinations shown during checkout.

When a country or region is not available, contact us before ordering to confirm whether delivery can be arranged.

Will I receive tracking information?

When tracking is available, the tracking information is sent after the order has shipped.

Tracking updates are controlled by the carrier and may take some time to appear after dispatch.

Are delivery dates guaranteed?

Production and delivery dates are estimates unless expressly confirmed otherwise in writing.

Carrier delays, customs inspections, weather, address problems, customer response time, and other circumstances may affect delivery.

Can customized tissue paper be returned?

Because custom tissue paper is produced using customer-selected specifications and submitted artwork, it generally cannot be returned simply because the customer changes their mind.

Return, replacement, cancellation, and refund eligibility is governed by our current Return and Refund Policy.

Can I cancel a customized order?

Contact us immediately after placing the order.

A cancellation may be possible before production begins. Once artwork preparation or production has started, cancellation may be unavailable or subject to costs already incurred.

What should I do if my order is damaged or incorrect?

Contact us as soon as possible and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the products
  • Photographs of the shipping packaging
  • The affected quantity

Do not discard the products or packaging until the issue has been reviewed.

What if I uploaded the wrong artwork or approved an error?

Customers are responsible for reviewing uploaded artwork, spelling, orientation, size, quantity, and customization details before ordering or approving a proof.

Products printed according to customer-submitted or customer-approved artwork may not qualify as defective solely because the submitted design contained an error.

Customer Support

Email: info@TissueMotif.com

Phone: +86 180 8709 6471

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Support hours:

Monday–Friday, 9:30 AM–5:30 PM China Standard Time (UTC+8), excluding public holidays.

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For faster assistance with an existing purchase, include your order number in your message.

Visit our Contact Us page to send an inquiry.